3 SIGMA CORP.
1985 W. Stanfield Road
Troy, OH 45373
Cust Svc: 1-800-347-3091
WHAT MAKES 3 SIGMA, 3 SIGMA?
Today, almost without exception, companies make good to great products. They have knowledgeable customer service and technical staffs that
can communicate well, discuss applications, and offer solutions. They
understand processes and the need for reliability and repeatability in
producing consistent manufacturing results. If they don’t possess these
skills, they will not survive in the long-term. So what is it that makes
a company stand out from the crowd and turns them from a me-too
into a “great” company to do business with?
Integrity in your business dealings is likely the single most important
factor that consumers and customers recognize and reward with repeated business. If someone trusts that you are not out to make a profit
at their expense, but rather you truly recognize that there needs to be
a win-win for both, a business relationship will thrive. If there is trust
that when you make a mistake, and you will, you will own up to the
mistake or issue and work with them to resolve it to their satisfaction,
you strengthen that relationship. You have to excel at both internal and
external teamwork in order for this to be successful.
A second major factor is a company whose employees realize the importance of the customer and not just pay lip service to the concept.
Customers come in a wide variety of shapes, sizes, colors and more
importantly, needs and personalities. Some are easy to work with; some
are very demanding and high maintenance. All are extremely important.
The ability to handle a wide range of demands in terms of service level
and “unique” needs is critical in today’s changing world. A high maintenance customer is generally one who is dealing with high maintenance
and demanding customers of their own and they will jump through
whatever hoops necessary to meet those needs. It’s usually fairly easy to
“exceed the customer’s expectations” if his expectations aren’t that high
in the first place. If you can exceed the expectations of the full spectrum
of your customers, then you have set yourself apart from the crowd.
Last, you have to understand your company, its strengths and weak-nesses, and the true value you provide to your customers. You then
must be able to communicate that value to all levels of the customer’s
organization. Having a story that resonates with people and that can
be backed up with real world experiences from your advocates and
customers is the strongest marketing factor you can have in your tool-box…..then go tell that story to the world.
At 3 Sigma, we strive daily to embody these principles and values into
our everyday work. We would very much appreciate the opportunity
to demonstrate these values to you and work together to make both
of our companies better.
3 Sigma Corporation - Custom and Specialty Coating and Laminating -
Web widths from 3” to 80”. Hot Melt, Emulsion, and Solvent Technology.
Specializing in custom formulations, patterns and security products. Call
us to help you take your business to the next level.